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• Physical repair of all computer hardware to include desktop and laptop cpu, monitors, printers
• Parts ordering for all repairs and replacements

All local area network (LAN) services to include:

• New wiring design for network connectivity inside buildings
• All switch installation for group network access
• All wireless access and configuration
• Ricoh Management

All wide area network (WAN) services to include:

• New circuit design for network connectivity outside buildings/ building to building
• Internet service from the building through the K-20 network
• Firewall and content filter management
• Network performance monitoring

• Electronic mail (email) account and service management
• Domain and web service support
• Virtual Servers
• Windows server support
• Macintosh server support

• System design
• Programming and upgrades
• Module, handset, and license purchasing

• Purchasing, installation, management of digital projectors.
• Purchasing, installation, management of classroom audio.
• Purchasing, installation, management of document cameras.
• Purchasing, installation, management of classroom AV control systems.
• Management of online monitoring systems for digital AV systems

• Fire
• Security

• Online Helpdesk via phone or chat
• TSS (Technical Support Specialist). First responder for all building support

• Online document creation and management
• Qualtrics surveys and workflows
• Web design assistance

• In person and online support of teaching staff
• Collaborative coaching around digital instruction
• Planning and purchasing for classroom technology

• Management of our Mobile Device Management system (Filewave)
• Management of Google Workspace

• Technical consulting, hardware refresh, and standards for all staff and students at all levels
• Levy and department budget management
• Repair and maintenance of fire and security systems not using 3rd party contracts
• Specialized electronic support as requested
• District asset inventory and surplus process